• Technical Support Engineer- Sunnyvale

    Job Locations US-CA-Sunnyvale
    Posted Date 3 weeks ago(10/28/2018 9:41 AM)
    ID
    2018-4548
    Category
    Support Engineer
    Job Length
    Full-Time
  • Overview

    Mellanox Technologies is seeking a motivated expert Tier 2/3 Technical Support Engineer (TSE) focused on datacenter and networking technologies, to provide comprehensive solutions for complex installations, maintenance or operations for a broad scope of leading edge networking products.  You will be the primary point of contact for our customers; assisting them with technical questions, troubleshooting and resolving their issues.

     

    As a Technical Support Engineer, you are an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered.  You will interact with Engineering, Marketing, and Support teams regularly on technical issues. 

    Responsibilities

    In this role, you will:

    • Resolve complex escalations and technical issues through meticulous research, reproduction, and troubleshooting for customers installing Mellanox products and supporting systems using various Network Operating Systems (Mellanox-OS/Mellanox Onyx and Cumulus Linux)
    • Responding to customer product support inquiries via telephone , email or conference calls
    • Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
    • Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
    • As a technical resource develop, re-define and document best practices to provide to internal teams(Support/R&D) for support process and improvements
    • Site visits and conference calls with customers

    Qualifications

    • At least 3 years of experience in providing T3 Customer Support for hardware & software products - Must
    • Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP,MSTP,MLAG,VPC,VRRP,LACP,EVPN,VXLAN) - Must
      • Extensive knowledge and troubleshooting experience with Routing - IP Routing protocols (OSFP,BGP,PIM)
      • Experience with operating and configuring major vendors’ network equipment such as switches and routers
    • Analysis and diagnosis of highly complicated networking problems.
    • Excellent communication and presentation/oral skills
    • Excellent verbal and written English skills
    • Strong organizational skills and able to prioritize/multi-task easily with limited supervision
    • Candidates should have a minimum of a four-year degree from an accredited university or college in Computer Science, or Electrical or Computer Engineering
    • Industry common network certifications

     

    Advantages:

    • Knowledge of Mellanox Onyx/Mellanox-OS InfiniBand
    • Knowledge of Cumulus Linux (Troubleshooting and Configuration)
    • Knowledge of SONiC
    • Knowledge of ONIE
    • Ethernet (10/25/40/100GbE) and/or InfiniBand
    • Knowledge on how-to troubleshoot network devices hardware
    • Knowledge of Linux/Unix/Microsoft Windows/vSphere (Administration level)
    • Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI)

    Company Description

    About Us

    Mellanox Technologies was founded in 1999 and has headquarters in Sunnyvale, CA and Yokneam, Israel. We are a leading supplier of innovative end-to-end InfiniBand and Ethernet connectivity solutions and services for servers and storage. We offer market-leading solutions that include adapter cards, switches, cables and software to support InfiniBand and Ethernet networking technologies. Our products optimize data center performance and deliver industry-leading bandwidth and scalability. In addition, we serve a wide range of markets including high performance computing, enterprise, data centers, cloud computing, big data and Web 2.0. We are constantly reinventing ourselves to stay ahead of the market and bring game-changing products and services to the industry.

     

    About You

    Mellanox is an incubator for talent. We are a strong believer in developing our people and giving them the tools to succeed. We have a very competitive compensation package as well as frequent internal product training to keep people updated on new technologies. We are a fast growing company with a positive energy that comes from our team members' internal drive to develop, market, sell and support cutting-edge products and services. Mellanox often promotes from within and there's a sense of family that comes from the top down. We are committed to the community and donate 1% of our annual profit to charity as well as participate in green initiatives to reduce our carbon footprint.

     

    Benefits

    Mellanox Technologies offers a competitive benefits program including medical, dental and vision insurance, 3-weeks’ vacation, 10-paid holidays, sick leave, x2 annual salary Life Insurance/AD&D, 401K with company contribution, ESPP, and Stock (RSUs).  At Mellanox, the work of each individual makes an impact on the success of our company. If you are looking for a rewarding career, talented colleagues and a great environment where you can challenge yourself, grow and lead, Mellanox is the right place for you.

    Additional Information

    Equal Employment Opportunity

     

    Mellanox is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, sexual orientation, veteran status, genetic characteristics, gender identity/expression, or any other characteristics protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and all other terms and conditions of employment. If you need assistance to perform your job duties because of a physical or mental condition, please let our Human Resources department know.

     

     

     

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