• Technical Support Engineer

    Job Locations CN-Beijing
    Posted Date 1 month ago(9/20/2018 5:16 AM)
    ID
    2018-4420
    Category
    Support Engineer
    Job Length
    Full-Time
  • Overview

    Mellanox Technologies is seeking a motivated Tier 3 Technical Support Engineer (TSE) to provide comprehensive solutions for complex installations, maintenance or operations for a broad scope of leading edge networking products. You will be the primary point of contact for our customers; assisting them with technical questions, troubleshooting and resolving their issues.

    You will interact with Engineering, Marketing, and Support teams regularly on technical issues.

    Responsibilities

    • Resolve complex escalations and technical issues through meticulous research, reproduction, and troubleshooting for customers installing Mellanox products and supporting systems using Linux Operating Systems
    • Build and lead engineering task force to develop debug strategies and lead them to execution
    • Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
    • As a technical resource develop, re-define and document best practices to provide to internal teams(Support/R&D) for support process and improvements
    • Site visits and conference calls with customers

    Qualifications

    The ideal candidate will have 2+ years in providing in-depth Customer Support and troubleshooting for hardware and software products. In addition, you should have:

    • A Bachelor’s Degree in Computer Science, Computer Engineering or Electrical Engineering
    • Knowledge and experience in Linux System Administration, process management, package management, task scheduling, kernel management, boot procedures/troubleshooting, performance reporting/optimization/logging, network-routing/advanced networking (tuning and monitoring), storage configuration and troubleshooting (iSCSI), Virtualization (KVM).
    • Demonstrated ability to troubleshoot networking protocols using tools such as IXIA, tcpdump and wireshark or similar packet generation and analysis tools
    • Perfect English - written and verbal communication skills.
    • Excellent interpersonal skills with the ability to maintain and manage the overall resolution for any escalated customer case under all circumstances.

    Highly desired skills:

    • Ethernet
    • Storage
    • Knowledge and experience with additional OS’s such as Windows, VMWare, Unix
    • Clustering or Data-Center technologies
    • Configuration and operational expertise with traditional network switch/router platforms - MLNX_OS, IOS, JunOS, EOS, etc.

    Company Description

     

    Additional Information

     

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