• Technical Support Engineer – Network Expert

    Job Locations Israel-Yokneam
    Posted Date 1 month ago(7/3/2018 8:31 AM)
    ID
    2018-4388
    Category
    Support Engineer
    Job Length
    Full-Time
  • Overview

    Mellanox Technologies is looking for an expert Network Support Engineer with experience in the datacenter and networking area.

    Responsibilities

    • Tier 3 support: installing, supporting and troubleshooting Mellanox products and systems
    • Develop & present technical & comprehensive solutions to customer problems including the project management of complex installations
    • Problem reporting, escalation, replication, and resolution management
    • Response to customer technical inquiries
    • Site visits and conference calls with customers and partners.
    • Developing & refining internal processes to improve support efficiency and productivity

    Qualifications

    • at least 3 years of experience in providing T3 Customer Support for hardware & software products - Must
    • Extensive knowledge and troubleshooting experience with network equipment and network protocols including IP, L2, L3 protocols - Must
      • Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP,MSTP,MLAG,VPC,VRRP,LACP)
      • Extensive knowledge and troubleshooting experience with Routing - IP Routing protocols (OSFP, BGP, PIM)
    • Experience with operating and configuring major vendors’ network equipment such as switches and routers
    • Analysis and diagnosis of highly complicated networking problems.
    • Excellent communication and presentation/oral skills
    • Excellent verbal and written English skills.
    • Candidates should have a minimum of a four-year degree from an accredited university or college in Computer Science, or Electrical or Computer Engineering

     

    Advantages:

     

    • Knowledge of Linux/Unix (Administration level)
    • Ethernet (10/40 GigE) and/or Infiniband
    • Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI)
    • Strong organizational skills and able to prioritize/multi-task easily with limited supervision

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