Mellanox is looking for an experienced Knowledge Specialist to join the Customer Support team.
The Knowledge Specialist will mainly be responsible for publishing content on various knowledge platforms, analyzing existing content usage, routing Mellanox Community questions to the proper internal experts, and taking ownership of knowledge systems and initiatives.
The job requires to study technical content and to take the administration responsibility of processing and publishing it.
The Knowledge Specialist will also be responsible for evangelizing Customer Support best practices, which can empower the Global Support team to create self-service content that will assist our customers and partners.
As a manager of the knowledge systems , the Knowledge Specialist will be required to understand the functionality of the various technology platforms used at Mellanox (SalesForce, Jive, SharePoint, and Redmine), which support the knowledge life cycle.