Sr. Field Service Engineer

Israel-Yokneam
2 weeks ago
ID
2017-4089
Category
Sales - Customer Support
Job Length
Full-Time

Overview

Mellanox Technologies is growing and looking for a Senior Field Service Engineer with vast experience on Ethernet based network deployments.

In this position you will help Mellanox continue to maximize its customers’ satisfaction and business growth with the delivery of the highest quality and first class on-site technical services such as on-site network administration, installations, configuration and preventative maintenance to our customers on their premises. 

Responsibilities

  • Perform all installations, configuration, maintenance, and troubleshooting for new and existing Mellanox products at Mellanox’s customer site according to Mellanox standards and procedures
  • Site visits and conference calls with customers and partners
  • Reporting and timely escalating all observed problems with proper Mellanox operational escalation points
  • Assisting customers through testing-house, utility, etc., certification process
  • Actively communicating with customers/internal teams via email/telephone calls
  • Documenting technical and operational procedures clearly and concisely
  • Analytical minded with ability to work as a team player. Good interpersonal skills
  • Willing to work irregular hours as required

Qualifications

  • Minimum 5 years of experience in providing field services and/or customer support for hardware & software network products
  • Extensive knowledge and troubleshooting experience with network equipment and network protocols including OSPF, BGP, EVPN, VXLAN etc..
  • Experience with operating and configuring major vendors’ network equipment such as switches and routers
  • Strong interpersonal skills and an ability to work directly with customers
  • Excellent communication and presentation/oral skills
  • Wide perspective system view
  • Fluent English and Hebrew
  • Willing to travel

Advantages:

  • B.S. Electrical Engineering, Computer Engineering, or Software Engineering
  • Ethernet Certifications
  • Knowledge with datacenter environment
  • Knowledge with cloud environment
  • Knowledge of Linux/Unix 

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