Technical Support Engineer

3 weeks ago
Job Length


The Customer Support organization of Mellanox Technologies is seeking a customer­-focused technology professional to be a Premium Technical Support Engineer for our enterprise customers in Asia. In this role, you will manage a support team and engage with customers to technically accompany their environmental solutions and address any of their technical affairs. As Technical Support Engineer Manager, you will serve as a trusted adviser to customers by helping them achieve better utilization with our solutions and maximize the value they get from Mellanox products.


  • Tier 3 support to the Company’s customers: installing Mellanox products and supporting systems
  • Manage the support activities and personals. Guarantee customer’s satisfaction and employee’s career growth.
  • Develop and present technical comprehensive solutions to customer’s problems and leading complex troubleshooting escalations.
  • Report, escalate, replicate and manage resolution of customers problems
  • Communicate between engineering, technical Support, and the customer when critical product issues need to be escalated
  • Educate the customer on core key principles for a sustainable configuration
  • Site visits and conference calls with customers and partners
  • Maintain technical expertise and knowledge about new Mellanox products


  • 4-6 years of technical customer service experience, also served as a manager or team leader 
  • Highly proficient in both spoken and written English 
  • Bachelor's degree, preferably in software or hardware engineering 
  • Theoretical and practical Knowledge as well as troubleshooting experience with L2/L3 Ethernet network protocols 
  • Solid Linux and/or Unix system administration skills in data-center environments 
  • Experience dealing with large customers and complex technical support issues
  • Demonstrated ability to manage critical customer support escalations
  • Good understanding of technical support and professional services processes and workflows
  • Ability to troubleshoot problems, research and root cause technical issues
  • Knowledge and practical experience with Cloud application and implementations 
  • Knowledge and practical experience with storage and virtualization fundamentals 
  • Excellent presentation skills
  • Excellent verbal and written interpersonal skills - positive customer-centric attitude
  • Excellent time management skills and the ability to prioritize your workload


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed