IT on-site support team leader

Israel-Raanana
1 month ago
ID
2017-3993
Category
IT
Job Length
Full-Time

Overview

Tier 2 hands on internal technical support and Team leader for global organization (~3000 employees).

Responsible for 4 IL distributed sites.

Responsibilities

Technical scope of work:

  • Operating systems troubleshooting
  • Office and Lync troubleshooting
  • Active Directory daily work, groups and permissions
  • Printers support
  • Video conference support
  • Internal Mellanox systems support
  • Laptops and Desktops installation
  • Linux basic support
  • Network issues debug
  • Mobile Device Management
  • VPN Support
  • Testing new projects from support side

 

 

Managerial scope of work:

  • Professional and managerial authority
  • Closely direct management
  • Working with multi interfaces – internals and externals
  • Tasks prioritization
  • SLA compliance
  • Control reports
  • Daily work with SharePoint
  • Working with ticketing system and knowledgebase documentation­

Qualifications

  • Service provision oriented
  • 2-3 years’ experience in technical support – hands on
  • 1 years’ managerial experience
  • Practical experience in Windows based systems: Win7, Win10 for Know-how & troubleshooting
  • Knowledge in Server 2012R and VM’s
  • Networking knowledge and understanding: Switches, VLANs, protocols, OSI model
  • Installing desktops and laptops, clone HD’s.
  • Practical knowledge in Active Directory, O365 Exchange, Lync server.
  • High level English (verbal and writing)
  • Great ability for self-learning
  • Ability to work under pressure
  • Responsiveness and can-do attitude
  • Excellent interpersonal ability
  • Organized and neat
  • Lead to excellence
  • Data driven
  • Proactive and creative way of thinking
  • Team integration ability
  • Willing to do the above and beyond

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